Rules & Terms

Our Sub Program Has Four Simple Rules (and One Promise!)

1.  We require a valid credit card or debit card to secure your sub.

All credit card information is kept confidential.

If you are an in-store subscriber, you card will only be charged if you do not pick up your orders within the allotted month.

If you are a mail-order subscriber, we will automatically charge your card and ship your order each month.  Charges will be run only after you have been invoiced, and you can choose to send a check or money order in place of having your card charged.

If you do not have a credit card (or don't wish to use one), you can also secure your sub with a one-time deposit.  All deposits are fully refundable:  After you have been in the subscriber program one year, you can request a refund or we will automatically return your deposit when you cancel your subscription.

Please Note:  Deposits are not refundable if you violate the terms of this agreement!  Failure to clean out your folder will result in loss of your deposit.

2.  Subscribers must clean out their folders at least once per month.

Subscribers who pick up their orders at the Mega-Store must pick up once per month.

Mail-order subscribers will be invoiced during the first week of each month, with payment due on receipt.  Orders ship as soon as payment is processed.

Special arrangements can be made if the one-month deadline does not suit your needs, but you must contact us before you are late to clean out your folder. 

For extensions and special arrangements, please e-mail us

3.  You must purchase all items that you order.

Please bear in mind that all titles on your list are ordered specifically for you above and beyond the number of copies we would normally order for the showroom floor.

As a courtesy, we ask that you purchase all items that reach your folder. (Inability to comply with this request will result in a loss of any discounts and possible cancellation.)

From time to time, we will "cross-subscribe" you to new titles that appear to be of interest for example, we added X-Treme X-Men to the subscription of everyone who normally receives Uncanny X-Men.

You are not required to purchase these cross-subscribed titles, and if you receive any via mail-order, you can return them for credit toward your next purchase.  (Take a moment to read them before you return them!)

4.  All subscribers must agree to the rules and terms outlined here.

Our online application has a checkbox to verify that you have read and understood our policies regarding subscriptions.  Please be sure this checkbox is checked when you submit your form, or we will not be able to process your subscription.

If you fill out a hard-copy application in the store or to mail in please be sure to sign it.  Your signature indicates your acceptance of the policies outlined here.

We will not process any subscription requests that are not authorized by the subscriber, so please double check your application for your signature before you submit it.

We reserve the right to cancel your subscription if you do not follow these rules.

Our Promise to You:

Any information you supply (name, address, phone number, credit card number) is exclusively for the use of Heroes and Dragons.  We will never share this information with a third party or sell your name to mailing lists.