heroesanddragons.com is the online extension of the Heroes & Dragons
Mega-Store — a virtual emporium of comic books, games, toys, trading cards, and
collectibles of all types.
We've been in business as a bricks-&-mortar store since
1982, online since 1995, and a member of eBay since 1998.
We were invited
to become an eBay PowerSeller in 2001, and we maintain a strong commitment
to online sales and service. This page should answer any questions
you have about Heroes and Dragons or our auctions. If you have a
question that isn't answered here, please don't hesitate to
e-mail us!
This page is best viewed with Microsoft Internet Explorer.
Click the Internet Explorer icon and download the
latest version of the browser for FREE! (That's an even better deal
than the ones you'll find here on eBay!)
ANSWERS to
Frequently Asked Questions >
Got a question about our auctions? It's probably answered here ...
What
happens when I win an auction from heroesanddragons.com?
You
will receive an automated e-mail within one (1) hour of the
auction closing. This automated e-mail is called a Winning Bidder
Notification (WBN) letter and will contain all the necessary
instructions for checkout.
Please read the WBN carefully and follow the
hyperlink at the end.
Payment is due within fifteen
(15) days of auction closing with no exceptions.
Can
I combine shipping charges on multiple auctions?
YES.
We'll do this for you as auctions close. You'll receive
a Winning Bidder Notification (WBN) for each auction that
closes, then we'll send you an extra WBN that has combined
shipping info for all of your auction wins.
You have fifteen
(15) days from the close of auction to complete the
payment process. This allows time for both the seller
and buyer to communicate.
After fifteen days, you will
automatically receive a reminder e-mail and a Non-Paying
Bidder Alert (NPBA) will be filed with eBay. This
doesn't mean we're out to get you — it's a form that we must
submit in order get credit for auction fees on non-paid items.
If you do not reply to the
reminder within 48 hours, we will leave negative
feedback and close the payment process on the auction.
Can
I make time payments on a large item?
NO. Because of our company structure, it's too difficult to accept
auction payments on terms.
All auction wins must be paid
within fifteen (15) days of the close of auction.
Do
you accept PayPal?
NO. We're
long-standing customers of Novus Banking Services, and we
prefer to process all credit card transactions through their
service.
This is why we ask credit-card customers to
call in their information and pay for their purchase on the
phone.
How
do I pay with a credit card?
The best way is to call us by
phone. Our telephone number is (803) 772-9198,
and we can usually be reached between the hours of 11:00am
and 7:00pm Eastern Time (New York Time). Ask for a
store manager who can assist you with making an eBay payment.
If you wish to avoid long-distance telephone
charge or cannot reach us by phone, you can also FAX or
e-mail
your credit card information.
Can
I send my credit card information by FAX?
YES. If you choose
to FAX your information, send it to (803) 772-5010
with the words "ATTN: SCOTT" at the top of the page.
Please include:
Your name and shipping
address
Name of the items you
are paying for
Your name as it appears
on the credit card
Type of card (VISA/Mastercard/Discover/AmEx)
Credit Card Number
Expiry date (month/year)
You will receive a confirmation by e-mail
when your card information has been processed.
Can
I send my credit card information by e-mail?
YES. If you choose
this option, please encrypt your e-mail to
protect your privacy.
If encrypting is not available to you, you
can send your information in three separate e-mails:
In the first e-mail, please include:
Your name
Shipping address
Name of the items you
are paying for
In the second e-mail, please include:
Your name as it appears
on the credit card
Type of card (VISA/Mastercard/Discover/AmEx)
First two groups of
digits on the card
In the third e-mail, please include:
Last two groups of
digits on the card
Expiry date (month/year)
Can
I pay online?
NO. We
don't have a secure server page set up for those type of
transactions, but we may in the future.
How
do I pay by mail (check or money order)?
Make your check or money order payable
to "Heroes and Dragons" and send it to this
address:
Heroes
and Dragons
ATTN: Scott Simmons
1563-B Broad River Road
Columbia, SC 29210 U.S.A.
Be sure to mark the envelope "ATTN:
Scott"!
Please be
aware that it may take 4-6 weeks to receive your package if
you pay with a personal check.
How
long will it take for my check to clear?
It may take up to 6 weeks
for your package to ship if you pay with a personal
check. We regret the inconvenience, but it's a necessity
of our relationship with the check-verification company.
I like to ship packages quickly,
but I cannot process your order and ship your merchandise
until I know the check has cleared.
We use a check-verification service
that reports to us monthly. Because we don't handle our
own checks, we have to wait for their monthly report
before shipping your merchandise. Because of this, it
may take as long as 6 weeks to
receive your package if you pay with a personal check.
We gladly accept
checks, but if you're in a
hurry to receive your merchandise, we recommend paying by
credit card, money order, or cashier's check.
Can
I use BidPay to pay for my auction wins?
YES.BidPay is a
great service for international buyers who don't normally
trade in U.S. dollars — but there is a charge to use the
service.
Complete details and instructions can be
found at www.BidPay.com.
When you go to the site, you will need the
following information:
YES. As
soon as your payment is processed, we'll send you a link to
your electronic invoice in an e-mail.
Do
I have to pay sales tax on eBay?
South Carolina
residents must add 5% sales tax to the amount of their
winning bid. No tax is charged on shipping.
How
will my package be shipped?
Due to the sheer
number of customers we handle, we cannot make
individual shipping arrangements.
If you're in
the U.S., we'll ship to you by UPS Ground.
Please note that UPS will not deliver to post office boxes
or military APOs/FPOs. If you have such an address,
we can ship to you by U.S.
Post Office using Priority Mail.
Canadian
customers may choose between UPS Ground (at the
same price quoted in the auction) or U.S.
Post Office.
What
is included in your shipping rate?
Our shipping rates include minor
charges for handling, packing materials, and labor. Tracking and
delivery confirmation services are also included.
Shipping charges for UPS packages also
include free insurance, up to $100 worth of value.
Can
I get insurance on my package?
YES, and we
highly recommend it.
All packages shipped by UPS are
automatically insured up to $100 free of charge.
For additional insurance, add
50¢ per $100. Round up to the nearest $100
increment. For example, insurance on a $340 order would
be $1.50:
first
$100 free
+ 50¢ (2nd
$100)
+ 50¢ (3rd
$100)
+ 50¢ (3rd
$40)
$1.50
total insurance
What
if UPS doesn't deliver to me?
UPS will not deliver to
post office boxes or military APOs/FPOs. If you'd
like to have a package sent to one of these addresses, please
request delivery by U.S. Post Office.
We are happy to take your package to the
Post Office, but we no longer make regular drop-offs
there. It will take longer to receive your
package if you opt for U.S. Post Office
delivery.
Why
does it take longer to have a package sent by U.S. Post
Office?
Since switching to UPS, we no
longer make regular trips to the Post Office. To save
time and keep costs down, we take several days' worth of
packages in one trip.
If we are shipping to you by U.S. Post
Office, please add ten (10) business days to the
expected delivery time.
All Post Office packages are sent using Priority
Mail.
Can
you ship to me using Media Mail, Book Rate, or another Post
Office shipping option?
NO. We use only
Priority Mail from the U.S. Post Office.
All packages include tracking and delivery confirmation
service.
Due to the volume of packages we ship, we
cannot make special arrangements.
How
do I calculate international shipping charges?
Visit http://ircalc.usps.gov
and enter the exact shipping weight shown in the
auction listing.
E-mail us to tell us which
shipping option you've chosen. Also, please tell us
which additional services you request.
Please note that we cannot be
responsible for individual countries' customs charges.
If there are specific customs regulations that we should know
about, please tell us in advance.
What
are "international handling fees"?
We charge $2.00
for international handling.
This is the same
charge that's pre-built into our domestic fees. It
covers the cost of packing materials, manpower, and gas to get
your item to the Post Office.
Will
you notify me when my package ships?
YES. As
soon as your payment is processed, we'll send you a link to
your electronic invoice in an e-mail. The e-mail will
tell you when we expect your package to ship.
I've
e-mailed you but haven't received a reply. What's up?
Frankly, we get a lot
of e-mail. Especially after a big round of auctions
close. And our webmaster is out of the office two days
of every week. We may simply be a day or two behind on
answering e-mail.
If you haven't received a reply
yet, don't worry. We will answer your questions
and get to you as soon as humanly possible.
Any delays caused by our flood
of e-mail will be excepted from the fifteen (15) days
you have to complete the payment process.
Will
you leave positive feedback for me?
OF COURSE!
We greatly appreciate your purchase and will post feedback as
soon as your payment is processed.
Leaving positive feedback is
the last thing we do before sending your package to our
shipping department.
Will
you leave negative feedback for me?
Only if we have
to. We're committed to posting feedback for every
auction, but we'd rather resolve problems before resorting to
negative feedback.
We make every effort to contact
our auction winners, but if we don't hear from you within fifteen
(15) days of an auction closing, we'll be forced to leave
negative feedback.
If you receive negative
feedback from heroesanddragons.com, your user name will be barred
from participating in future auctions.
What
if I'm unhappy with a product?
Please contact us
within three (3) days of receiving your order. We
will work with you individually to solve any problems.
In some cases,
YES.If a
product is defective or differs from the auction
description, we will gladly issue a full refund.
Please contact us within three
(3) days of receiving the item and explain why you wish to
return it. Once we have confirmed the return, please
package the item securely and (if appropriate) per our
instructions and return it to us within seven (7) days.
We will recatalogue and restock
the item when it arrives at our office. Once the item is
restocked, we will issue the appropriate refund.
Any returned items must be the exact
same ones shipped to you by Heroes and Dragons, and they
must be in the same condition they were when shipped. We
cannot issue refunds on merchandise that was damaged after it
left our offices. (For this reason, we recommend insuring
your package when it ships.)
Because refunds are
inconvenient to the buyer and the seller, we
encourage you to ask questions before bidding on an item.
We're always happy to answer your questions.
Date: Jan-22-04 15:06:48 PST
Date: Jan-20-04 22:25:35 PST